A practical 8–10 week certificate that trains station owners, managers and frontline teams to run safe, compliant and profitable petrol and gas retail sites. The course combines forecourt simulations, wet stock awareness, retail merchandising and simple financial controls so participants can reduce losses, improve customer experience and increase nonfuel revenue.

What You Will Learn:

• Forecourt operations: pump and POS workflows, shift handovers, cash and float controls.
• Fuel handling and basic safety: safe refueling procedures, spill response, PPE and emergency shutdowns.
• Wet stock awareness: daily reconciliation routines, basic leak indicators and shrinkage detection.
• Retail merchandising: shop layout, product mix, promotions and upsell techniques to grow convenience store income.
• Customer service and staff management: frontline service standards, rostering and performance checks.
• Basic financial controls and KPIs: simple P&L, margin management, daily sales reconciliation and dashboarding.
• Regulatory compliance: licensing, environmental obligations and local reporting requirements.

Learning Outcomes

By the end of the course participants will be able to:

• Operate a station safely and efficiently following standard operating procedures.
• Perform daily wet stock checks and basic reconciliations to detect and reduce losses.
• Improve retail shop performance through merchandising and targeted promotions.
• Apply simple financial controls and read key performance indicators to make operational decisions.
• Respond to common forecourt incidents and maintain compliance with local regulations.
• Produce a 30 day station improvement plan with measurable targets.

Impact

Stations that implement course practices will typically see:

• Reduced fuel shrinkage and leak risk, improving gross margins.
• Higher nonfuel revenue from better merchandising and upsell tactics.
• Faster, safer incident response and improved regulatory compliance.
• Stronger customer satisfaction and repeat business through consistent frontline service.

Who Can Apply

• Station managers and forecourt supervisors.
• Retail managers and convenience store leads at fuel sites.
• Station owners and operations staff.
• Trainers, auditors and consultants working with petrol and gas retail outlets.

Delivery Model

• Blended: three practical workshops (in-person or virtual) plus weekly online microlessons.
• Practical labs: forecourt simulations, wet stock reconciliation exercises and POS clinics.
• Toolkits: station operations manual template, wet stock checklist, shift handover form and KPI dashboard.
• Applied assessment: submit a station operations manual, a 30 day improvement plan and a wetstock reconciliation sample.

Cost and Duration

• Tuition (standard): UGX 650,000
• Tuition (intensive): UGX 900,000
• Duration (standard): 10 weeks
• Duration (intensive): 6 weeks
• Study Load: 4 hours per week

Cohort Start Dates
January, April, July, October (2026–2028) - bespoke cohorts available on request.